Refund policy

Every item at Culley's Corner is made from your photo, for you. That changes how returns work here, so this policy explains exactly what happens if something isn't right.

You approve the artwork before anything is printed

After you order, we create your pet's portrait and email it to you for approval. Nothing goes to production until you say yes.

If the portrait isn't right, tell us what to change and we'll revise it. There's no limit on revisions and no extra charge. We would much rather redo the artwork five times than send you something you don't love.

If we can't get it right, tell us and we'll refund you in full before anything is printed. No argument, no restocking fee.

Once you approve, we print

Because each item is made specifically for you, we can't accept returns or exchanges on printed custom items for buyer's remorse - a mug with your dog's face on it can't be resold to anyone else. That's why the approval step exists, and why we don't rush you through it.

If something arrives damaged or wrong, we fix it

We will replace or refund, your choice, if your order:

arrives damaged or broken
was printed incorrectly, or doesn't match the artwork you approved
never arrives

Email us at culley503@gmail.com within 30 days of delivery with a photo of the problem. We'll take care of it. You will not be asked to ship the damaged item back.

Digital downloads

Digital portrait files are covered by the same revision promise - we'll keep revising until you're happy. Because the file is delivered instantly and can't be returned, we don't refund digital downloads after the final file has been sent and approved.

Cancellations

You can cancel for a full refund any time before you approve your artwork. After approval, production usually begins quickly, so contact us as soon as possible and we'll cancel if the item hasn't entered production yet.